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Part of
Esland Group

Making a complaint

Occasionally, there may be times when students, carers, parents or placing authorities will want to give us valuable feedback about our school. If you wish to make a suggestion or let us know about something you’re pleased with, we’re always looking to understand what works well for our families and find out how to improve our partnership with you.

If you want to let us know when we’ve not met your expectations, please get in touch with the school via the details above. Our complaints procedure allows for both formal and informal complaints.

Informal complaints can usually be dealt with quickly, while formal complaints should be made in writing. Our full complaints policy is available on the link below. This policy will help you raise concerns and ensure your complaint is handled fairly.

If you wish to take your complaint further or feel you can’t discuss the details with the Headteacher or a Senior Leadership Team member, please contact the Chief Operating Officer, especially if your complaint relates to the school’s leadership.

Number of formal complaints in preceding year for Esland Grantham School: 0